Returns Policy


  • Beauty and Cosmetic products CANNOT BE RETURNED once purchased.
  • We will only accept returns for products purchased from if the product has a manufacturing defect. In this case, a replacement will be delivered free of cost at the earliest or alternatively a full refund including the delivery cost will be offered.
  • It is the responsibility of the customer upon receiving the delivery to confirm the product ordered is correct and in good condition.
  • Refunds may take up to 48 hours and will be done via the mode of payment used to make the purchase.
  • For further inquiries, please call, sms, WhatsApp us on 0782555123 or email
  • We thank you choosing Pastel Cosmetics and appreciate your business.